IT Support Specialist

Who We Are

With boundless pride in our ancient cultural heritage and ancestral homelands, we exercise our inherent right to self-government, to take the responsibility for the general welfare of our citizens, and to provide for the good government of our community, lands and resources. We promote wellness, self-sufficiency, and prosperity in our community through cultural teachings and environmental stewardship, and by building and maintaining an accountable government that motivates, inspires, and provides opportunities for the Vuntut Gwitchin.

About the Role

The IT Support Specialist is responsible for providing technical support and assistance to staff within the organization. This role ensures the smooth operation of the organization's IT infrastructure by troubleshooting and resolving hardware, software, and network-related issues.

What You Will Do

• Provide first-level support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network problems.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Monitor and manage IT support tickets, ensuring timely resolution.
• Assist in the setup and deployment of new equipment and software.
• Perform regular system maintenance and updates.
• Document support processes and issue resolutions.
• Provide training and support to users on IT systems and applications.
• Collaborate with other IT team members on projects and initiatives.
• Ensure compliance with company IT policies and procedures.
• Perform all other duties as assigned.

What You Bring

• Proven experience in IT support or related field.
• Strong knowledge of computer hardware, software, and network troubleshooting.
• Familiarity with operating systems such as Windows, macOS, and Linux.
• Experience with IT support tools and ticketing systems.
• Understanding of IT security principles and practices.
• Basic IT training/ certification or willing to learn. 

What We Offer 

• $ 54.85 -$67.04 per hour/per annum (Based on education and experience)
• Flexible Work Hours: Vuntut Gwitchin First Nation offers flexible working hours. Employees may choose to work 65, 70, 75, or 80 hours biweekly (some guidelines will apply)
• 4% Northern Community Remoteness Allowance for employees residing in Old Crow full-time 
• 4% Northern Travel Allowance for employees residing in Old Crow full-time
• 4 weeks vacation to start plus two weeks paid time off over the Christmas season 
• A very healthy extended benefits package
• 10 days sick pay per year
• 10 days paid special/personal leave per year 
• A matched pension plan
• Subsidized Housing may be available
• Relocation Allowance

Supporting you along the way

We believe that a rewarding career is not only good for our employees, but it also leads to better outcomes for our clients, workplace and the community. That’s why we are committed to providing you with a competitive salary, health benefits, and a retirement plan. Beyond compensation, you will have the opportunity to make meaningful connections and work on initiatives that make a real difference in people’s lives.

To Apply:

Please send your resume and a cover letter to: jobs@vgfn.ca

In accordance with the Canadian Human Rights Act (CHRA, Section 16(1)), hiring preference will be given to Vuntut Gwitchin First Nation citizens. Following this, preference will be extended  to Indigenous candidates, and then to those with experience and knowledge First Nations traditional customs and practices.

While we appreciate all applications, only those selected for further consideration will be contacted.